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Legal Practice Board of Western Australia
Our Service Commitment
Our services will be fair, respectful and timely, driven by our purpose, mission and values.
What you can expect from us
In providing our services to you, we will:
- ensure you know who is assisting you
- engage with you in a way that reflects our core values
- provide accurate, responsive and timely information about our services
- act professionally and treat you with courtesy and respect
- act with honesty and integrity
- communicate in a clear and straightforward way
- explain our processes and requirements so you understand what to expect
- listen to your feedback and use it to inform our services and decision making.
How can you help us serve you better
To help us provide the best service possible, please kindly:
- provide us with accurate and complete information
- treat our staff with courtesy and respect
- work with us to resolve issues constructively
- provide feedback to help us continuously improve our services and outcomes.
Privacy and security
We take the collection and management of your information very seriously, including its storage, use, retention and disposal.
This includes:
- regularly reviewing and updating our security measures to ensure continuous improvement
- we show respect for your privacy in our dealings with you and the confidentiality of all information discussed.
Feedback
- We welcome compliments, complaints, concerns and suggestions and treat all feedback as an opportunity for open dialogue.
- We will respond to complaints and concerns in a fair, timely and respectful manner, with clear pathways for resolution and feedback loops.
- Your feedback helps us review our services and make continuous improvements in how we work.
Our Purpose
To advance the administration of justice and protect the public by:
- regulating the competence and behaviour of legal practitioners in Western Australia
- enabling the effective operation of the Board and its committees.
Our Mission
To be an effective, efficient, and innovative regulator of legal services in Western Australia.
Our Values
We are guided by:
- Competence
- Integrity
- Empathic engagement
Contact us: Legal Practice Board of WA
Level 6, 111 St Georges Terrace, Perth WA 6000
PO Box 5720, Perth WA 6831
Telephone: (08) 6211 3600
Email: enquiries@lpbwa.com
Visit our website for further information: www.lpbwa.org.au
Acknowledgement of Country
The Legal Practice Board of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.